Rules
SLA deadline clocks: what your contract must say about calendars and closures
SLA deadline clocks depend on contract terms: which calendar is named and versioned, rest days, substitution, mid-term changes, and what to store per clock.
Topic
Topic
Rules
SLA deadline clocks depend on contract terms: which calendar is named and versioned, rest days, substitution, mid-term changes, and what to store per clock.